Technology Services

The technology staff at OSSU are committed to meeting the technology and information needs of our students, staff, administration, and school boards. This includes a secure, robust infrastructure, reliable equipment, easy to use applications and software, and ongoing training. These support both learning in the schools and the day-to-day management necessary to meet each school districts’ educational and operational goals.

‚ÄčOur current technology environment consists of:

  • 1GBps bandwidth
  • 17 servers
  • 300 wireless access points
  • 1,200 devices (desktops, laptops, tablets)
  • 1,100 student users
  • 300 staff and school board users
  • More than 10,000 tickets submitted and resolved through the SU-wide online helpdesk since 2010

Top Tech Questions

What is the Helpdesk?
Its the way tech support requests are tracked and managed.  To contact the helpdesk, submit a helpdesk ticket or email help@ossu.org. with your name, school, a description of the issue, and what steps you’ve taken to resolve and how many people are having this problem. If you don't have access to email, ask a colleague to submit a ticket on your behalf.

What's the process for ordering technology or tech supplies?
All requests for new technology and tech supplies must be requested through this form or emailed to the helpdesk.

Why are certain websites blocked?
The Children's Internet Protection Act (CIPA) requires that K-12 schools and libraries in the United States use Internet filters and implement other measures to protect children from harmful online content as a condition for federal funding. Teachers or students can request temporary access to sites for research by submitting a helpdesk ticket or emailing help@ossu.org.

Helpdesk &
Support

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Software 
Applications

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Safe Computing

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Tech in the Classroom

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